Returns

Returns & Exchanges

We hope you love your purchase. Each piece is thoughtfully designed and handcrafted with great care. If for any reason you are not completely satisfied, please get in touch and we'll do our best to assist.

Change of Mind

We do not offer refunds for change of mind. However, eligible items may be exchanged or issued with a store credit within 14 days of receiving your order. To be eligible for an exchange or store credit, items must: Be unused and in their original condition. Be returned in their original packaging. Be accompanied by proof of purchase. All return requests must be approved before items are sent back. To request a return, please email orders@hattiemolloy.com with your order number, proof of purchase, and a brief explanation of the reason for your return. Once approved, we will provide return instructions. Please note that customers are responsible for all return shipping costs for change-of-mind returns. We recommend using a tracked shipping service, as Hattie Molloy cannot accept responsibility for items lost or damaged during return transit.

Damaged or Faulty Items

If your order arrives damaged, faulty, or you believe there is a manufacturing defect, please contact us as soon as possible at orders@hattiemolloy.com. Please include your order number, proof of purchase, and photographs of the item so we can assess the issue promptly. Where a product is found to be faulty, damaged, or does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, or refund.

Incorrect Items

If you receive an incorrect item, please contact us as soon as possible. We will arrange for the correct item to be sent to you at no additional cost.

Australian Consumer Law

Nothing in this Returns & Exchanges Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Hattie Molloy reserves the right to refuse returns that do not comply with this policy. This does not affect your rights under Australian Consumer Law.