Terms & Conditions

Last updated: 7 October 2026

About these terms

These terms apply to purchases from the Hattie Molloy online store at shopbyhattie.com and your use of this website. Hattie Molloy is based in Daylesford, Victoria, Australia. In these terms, “we”, “us” and “our” refer to Hattie Molloy. Please read these terms together with our Shipping, Returns & Exchanges and Privacy Policy pages before ordering.

Orders and payment

Please check your items, delivery details, currency and total before completing checkout. You must provide accurate contact and delivery information and be authorised to use your chosen payment method. Available payment methods, shipping charges and any taxes collected by us are shown at checkout.

If an item becomes unavailable or we identify an error affecting your order, we will contact you promptly to explain and agree on a solution. We will not substitute an item or charge a higher price without your agreement. If we cannot fulfil an order, we will refund the amount paid for the unfulfilled order, including any delivery charge that no longer applies.

For order changes, email orders@hattiemolloy.com as soon as possible. We will try to help, but cannot amend an order after dispatch. This does not affect any cancellation or other rights provided by law.

Products

Please read the description, dimensions, materials and care information for your chosen piece. Screen settings can affect how colours appear. Handcrafted pieces may have variations described in the product information; this does not excuse a fault or a material difference from the description. Contact us before ordering if you need clarification about an item or its suitability.

Shipping and delivery

We ship worldwide from Daylesford. Pickup is not available. Orders are typically dispatched within 1–2 business days after order confirmation, although collection launches and promotional periods can take longer. Dispatch and delivery estimates are not guaranteed arrival dates. Australian orders are sent with Australia Post tracking.

See our Shipping page for current delivery information. International orders may attract destination duties, taxes or customs charges. Check the checkout breakdown and shipping information for your destination; charges not collected at checkout may be payable to the relevant customs authority or carrier. Contact us before ordering if the treatment of these charges is unclear.

If a parcel is delayed, missing or damaged, contact orders@hattiemolloy.com so we can investigate and arrange any remedy required by law. We remain responsible for our obligations to you; referring an issue to a carrier does not remove your consumer rights.

Change-of-mind returns

We do not offer refunds simply for a change of mind. Eligible items may be exchanged or issued with store credit within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Email orders@hattiemolloy.com for approval and return instructions before sending a change-of-mind return. You pay return shipping for these returns. See our Returns & Exchanges page for the full process.

Faults and your consumer rights

Nothing in these terms or our store policies limits rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. If goods have a major failure, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. Other failures must be remedied within a reasonable time as required by law.

The 14-day change-of-mind period and original-packaging condition do not limit claims for faulty, damaged, incorrect or misdescribed goods. Contact us with proof of purchase and details of the issue; photographs can help our assessment. Where a product fails a consumer guarantee, we will cover reasonable return costs as required by law. We will arrange correction of an incorrectly supplied item at no additional cost to you. If wording elsewhere in our policies conflicts with your mandatory rights, those rights prevail.

Website content and use

Our artwork, photographs, designs, text and branding belong to their respective rights holders. Buying a physical item does not transfer copyright or a right to reproduce the artwork. You may browse and use the website for lawful purposes. Do not misuse its forms, interfere with its operation, attempt unauthorised access or infringe another person's rights.

Privacy and Shopify

Shopify hosts our online store and processes information when you browse or buy. Information is shared with Shopify and service providers, including providers outside Australia, to operate the store and fulfil orders. Shopify also describes services using information about interactions with Shopify and other merchants in its Consumer Privacy Policy. Our Privacy Policy explains our handling of personal information and how to contact us about it.

Changes, applicable law and contact

We may update these terms for future use and orders by publishing a dated version here. Changes do not retrospectively alter an existing order without your agreement. Victorian law applies, subject to any mandatory consumer protections applicable to you. These terms do not require you to waive access to a court, tribunal or regulator available under applicable law.

For orders and returns, email orders@hattiemolloy.com. For other questions about these terms, email info@hattiemolloy.com.