Shipping

We ship worldwide from Daylesford, Victoria, Australia. Orders are typically dispatched within 1–2 business days of receiving your order confirmation. During collection launches or promotional periods, dispatch times may be slightly longer. All Australian orders are shipped via Australia Post and include tracking. Once your order has been dispatched, you will receive a confirmation email with your tracking details. If you have not received your order within 7 business days of dispatch, please contact us at orders@hattiemolloy.com, and we will investigate the delivery with our shipping provider.

International Shipping

We proudly ship worldwide. Orders delivered outside Australia may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country's customs authorities. For orders shipped to the United States, any applicable tariffs and administrative costs are automatically calculated at checkout and added to the total cost of your order. These charges are collected at the time of purchase, so you should not incur any additional tariff or administration fees upon delivery. For all other international destinations, any import duties, taxes, customs fees, or other charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Order Changes

If you need to make changes to your order, such as updating your delivery address or adding an item, please contact us as soon as possible at orders@hattiemolloy.com. While we will do our best to accommodate changes, we are unable to amend orders once they have been dispatched.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at orders@hattiemolloy.com and we will investigate the shipment with our delivery provider. Once an order has been dispatched, delivery timeframes are the responsibility of the shipping carrier and may vary due to circumstances beyond our control. However, if a parcel is confirmed as lost in transit, we will work with the carrier to resolve the issue.

Shipping Returns

Unless otherwise agreed, customers are responsible for all shipping costs associated with returning items to Hattie Molloy. Please refer to our Returns & Exchanges Policy for further information.